Frequently Asked Questions
Straight answers to the questions dealership operators actually ask.
No. Hoodo is not a CRM or a DMS. It's an operational layer that sits alongside your existing tools. Your CRM handles customer relationships. Your DMS handles deals and accounting. Hoodo handles what happens between: the actual movement of vehicles through recon, detail, and delivery. You don't replace anything; you add visibility to the gaps.
No. Hoodo is designed to be the primary operational tool for recon and delivery, not a secondary reporting layer. Your team works in Hoodo to manage vehicle status, task assignments, and timelines. The data enters once when the vehicle is created, and the system tracks it forward. If anything, it reduces the back-and-forth your team is currently doing across texts, calls, and whiteboards.
By making idle time visible. Most recon delays happen between departments: a vehicle sits waiting for someone to pick it up, approve the next step, or notice it's stalled. Hoodo tracks every vehicle's status in real time, assigns clear ownership at each step, and alerts managers when something is sitting too long. When you can see the bottleneck, you can fix it.
Most stores see: reduced days-to-line, clear accountability between departments, fewer delivery surprises, improved turn, and more stable delivery forecasting. The financial impact depends on your current recon time and holding cost. At $60–$80 per day holding cost, even 2–3 days saved per unit has measurable impact.
Yes. Hoodo tracks both. For unsold units, it manages the full recon cycle, from stocked-in to front-line-ready. For sold units, it manages the delivery prep process, ensuring vehicles are ready for the customer on time. The same operational model applies: assign, track, and surface bottlenecks before they become delays.
Most stores are operational within a few days. There's no complex IT integration required to get started; Hoodo works independently of your DMS out of the box. For dealerships that want DMS data sync or deeper integrations, the timeline depends on the specific setup, and our team supports that process directly.
The people doing the work. Hoodo is designed so that technicians, detailers, and coordinators update vehicle status as they complete tasks, not managers manually entering data after the fact. This keeps the information current and shifts the administrative burden to the source, which is where accuracy lives.
Yes. Hoodo tracks time-per-step at the task level, so you can see where delays are recurring, whether that's a specific department, vehicle type, or time of week. This data helps you identify patterns and make operational changes, rather than guessing where the bottlenecks are.
Hoodo is integration-ready and works with most major DMS platforms. The depth of integration varies by platform: some support full data sync, others use a lighter touchpoint. During your onboarding, our team will assess your specific DMS and outline what integration looks like for your store.
Book a Deal Flow Review with our team. It's a 30-minute conversation where we look at your current recon and delivery process, identify where time is being lost, and show you what Hoodo looks like in a store similar to yours. No demo pressure, just an honest look at the math.